You give them a QR code
Sentra generates a unique QR code for your business. Put it on your business card, a small counter stand, or a leave-behind card after the job. Customers scan it right then — while the experience is still fresh.
→ Business card with your QR printed on the back
→ Counter display for your reception area
→ Each QR links directly to your review page at usesentra.com/review/your-name
They answer 3 quick questions
The survey is designed to take under 30 seconds. Dropdowns and multiple-choice — no typing required. Customers can add their own words too, which makes the final review even more personal.
What service did we help you with?
Dropdown: AC Repair / Plumbing / Electrical / Painting / Other…
How was the response speed, quality and pricing?
Multiple choice buttons — one tap per question
Anything else you'd like to add?
Optional short text — 200 chars max
AI writes the review
Their answers are turned into a genuine, first-person Google review — around 100 words, specific to the service they received. No generic filler. No robotic phrasing.
Service: AC Repair · Speed: Same day · Quality: Excellent · Pricing: Very fair
"Cleaned up after themselves too"
"My AC stopped working on one of the hottest days of the year. I called in the morning and they had someone out the same afternoon. The technician was thorough, explained what the issue was, and had it running within an hour. The price was really fair — better than the other quotes I got. They also cleaned up before leaving, which I appreciated. Would definitely use them again."
They post it. Or it stays private.
4 and 5 star experiences get sent to Google — the review text is copied to their clipboard and Google opens automatically. 3 stars and under come straight to you, privately. You get to fix it before it becomes a public problem.
4–5 stars: customer sees the review, clicks "Post to Google" and it's live.
1–3 stars: feedback goes directly to you. Customer sees "Thank you, we'll be in touch."
Your dashboard
Track everything.
See QR scans, review submissions and conversion rate — updated in real time. Know which jobs are generating reviews and which aren't.
QR Scans
45
This month
Reviews Submitted
12
Posted to Google
Conversion Rate
27%
Scans → reviews